Shipping & Returns
Uptownie 101 offers free shipping within India on all products irrespective of the order size.
All Shipping charges are FLAT irrespective of the order size and weight.
We attempt to process and ship every order within 48 working hours. Your order will get delivered within 3-6 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility.
Absolutely. Uptownie101 ships internationally! Be it the Indonesian archipelago or New York City, we're here to deliver.
No, we don't follow that policy. You can only exchange or return a particular product only once.
Please don’t accept a shipment that has been tampered with in any way. Just call customer care on +91 9674928107/033 40067272 and inform us. We will re-send the shipment to you.
We use leading courier companies such as Delhivery and Aramex for shipment in India.
We love our products and are sure that you will love them too. However, if you are unhappy with any product and wish to return it, we’ll be happy to take it back. For all products, we accept returns made within 10 days from the date of receipt of product The products should be unused and in the same condition you received them; in their original packaging with all tags No exchange, refund or return will be accepted for products sold in Sale including End of Season Sale. All returns will be accepted against the original order only once. Return will not be accepted for any previous exchanges or in cases where vouchers have been used.
To initiate return, just follow these simple steps:
1. Call customer care @ +91 9674928107/033 40067272 or email us at email@example.com with the order details and request return pickup.
2. Pack the merchandise in the same box with all tags, stickers and original invoice. You will receive a call back from us within 48 hours of your request with return details.
3. Once we receive the shipment, products will be checked for quality at our warehouse and refund/exchange will be accepted only if the products are in proper condition.
4. Once the refund has been approved, we will refund the money or exchange the product as requested.
The order needs to be sent back to the following address - 1st Floor 6 Alipore Avenue, Alipore, Kolkata 700027, India
Have you ordered a size too small or too big? No problem, we will replace it for you. Follow the process outlined in the return policy and place a new order on uptownie101.com
From the date of return pick up we will take 10 days to process your refund via online transfer to your account or cheque.
After placing an order on Uptownie 101, if you wish to cancel the order, please email us at firstname.lastname@example.org or call us at +91 9674928107/033 40067272 with the order details. As long as your order has not been processed, we can cancel it and refund your amount. Once the order has been processed, it cannot be cancelled.